Esurance 3 weeks after buying esurance, my car is totalled in hit and run, esurance blames ME! Los Angeles, California

*Consumer Suggestion... Something doesn't smell right.

Esurance

San Jose, California
Los Angeles, California
United States of America

Submitted: Wednesday, October 21, 2009

Modified: Thursday, October 22, 2009

Stardutchess

Los Angeles, California
U.S.A.

I bought insurance and registered my car after a week of driving on expired tags. But September my tags were going to be openly out of date. But money is tight and I didn't have insurance. OK so I was real nervous so I bought insurance and purchased updated registration.

I had a job in the San Francisco bay area and I drove down but got a call to return to LA for a couple days and went with my husband, leaving my car down in San Jose. Someone smashed the front of the car while I was gone. I called esurance and they said why was the car in San Jose if I was in LA.

I say, what difference does it make! Someone hit me, I have insurance and I have no idea who hit me so my insurance has to fix it! PERIOD So now after weeks, 2 investigators taking recorded statements from me and my son, who found the car and called me - NOTHING.... The car was parked in a parking space on the street, a hit and run driver totalled the front. So, now to drag on the investigation they are trying to investigate if my son owned the car or I did since he found the car parked in San Jose smashed.

Its my car, I can do anything I want with it. It was parked and smashed in a parking space. Who gives a ...... who uses the car, its in my name, I drive it primarily and it was hit with no one around by some idiot that didn't leave a name. So now esurance says they do this type of investigation to anyone that is involved in a hit and run or accident the first 30 days of a policy. So in other words NEW Customers!

In this economy, with money tight, I take work anywhere I can. My son stays in San Jose and I enjoy seeing him so if I get work there I take it. I live in the LA area most of the time. But I think it is unfair for them to be investigating me or my son unless they are going to say either of us was driving at the time of the accident which is not the case.

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